We’ve put together some of the most commonly asked questions from our customers. If you don’t find an answer to your question please get in-touch with our team.


Vipgreeting offers the widest coverage, with airport concierge services available all Turkey airports.

The Meet and Greet or Meet and Assist package offers different services at the airport to make customers’ time there more comfortable and hassle-free. Packages include airport formalities, door to door service, buggy transfers within the airport, lounge access, and more. VIP PASS allows you to check out the options for this package on their site.

 Visit the Meet and Greet Services.

If you want comfort and luxury when traveling, the VIP Terminal (also known as the Private Lounge), which offers airport concierge services, is the best solution for you. From the private independent terminal to the asphalt transfer in an executive limousine, all just comes down to choosing a VIP terminal service for your next trip.

Nobody likes to carry passengers’ heavy luggage. With Us, enjoy your journey without having to worry about that little detail. Our porters will take care of your luggage for you so you can have freedom at Turkey airports. And, with all our services included this service, there’s no need to bother yourself adding it on.

Buggy service is an electric golf cart service that offers a easy and fast experience at airport. Buggy car service is availiable just at Istanbul Airport

A 100% no-show fee is charged for cancellations and changes made within 36 hours of a reservation. No-show fees vary based on a conditions precedent in a party contract, often in the form of a final date to cancel without financial repercussions.

Reservations can be cancelled or changed before 36 hours from service time without being charged a no-show fee.

0-3 years old children are free of charge.3-6 years old children are applied %50 discounted price.

The price varies from airport to airport and depending on the necessary services.

Prices will be announced after completing the reservation inquiry form.

We advise booking your flight 36 hours in advance, to get through all the formalities. However, some services can be booked up to 3 hours before you take off.

Please contact with us for more informations.

For your arrival and transit flights, your welcome assistant will meet you at the start of arrivals gate or at the end of the air bridge (Depending on the aircraft parking position). For your departure flight, the assistant will welcome you at the Curbside of the Airport.

Our operational team monitor all incoming flights and make sure that our agents are ready to assist you upon your arrival.

We are always advising passengers to arrive at least 2 hours before their flight. If you are a frequent flyer, then you probably know better how much time you need.


Yes. We are licenced by the public carriage office as a Private Hire operator by Transport for all Turkey.

Yes. We only require 2 hours notice for bookings within London. Please note vehicle are subject to availability.

Yes. Prices are fixed for pre-booked transfers. However, if there are any additional drop-offs, pick-ups or diversions there will be additional charges.

Yes. We ensure the highest standard of maintenance on every car inside and out. Vehicles are cleaned and sanitized before and after each journey.

We are proud to say that every one of the cars in our fleet is three or less years old. This means they have all been put through rigorous safety testing and are currently compliant with the latest vehicle industry standard requirements. And because our cars are top quality, you can be assured you’ll be driving as safely as possible on roads today.

Yes. We operate 24 hours 7 days a week, all through the year.

Unfortunately not. We require all bookings to be paid for in advance.

Absolutely! You will be sent the drivers details the evening before or 2 hours prior schedule. Our chauffeur(s) will contact you upon arrival at the pick-up point.

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